Frequently Asked Questions

Nexus AI is ideal for healthcare providers of any specialty looking to reduce documentation burden and reclaim time with patients. 

Yes, you need to capture express consent from the patient if you are capturing their voice for the purposes of automated note-taking and for the purposes of Nexus AI processing your patient’s personal information (including personal health information) as part of the services. You can also choose to capture express consent from the patient using a patient intake form, such as OceanMD, which accurately explains how the patient’s data will be collected and used by Nexus AI to save you the time of informing and tracking consent.

Whether you collect consent physically, or elect to capture express consent through a digital patient intake form, such consent needs to be saved within the patient’s record.

If your clinic would like to alternatively obtain consent ahead of each visit and you would prefer not to use Nexus AI’s express consent feature, your clinic manager can reach out to support to disable express consent. We recommend keeping express consent enabled to ensure that your clinic is compliant with provincial and territory health information laws.

Yes—templates and phrasing are adjustable for your preferences and specialty. 

For more information on how to customize your templates, read our knowledge base article here.

Yes. You’ll have full control over reviewing, editing, and approving notes before they are saved to your EMR.

For more information on reviewing your previous notes in your encounter history, read our knowledge base article here. 

No problem. Nexus AI works equally well with either telehealth or in-person visits. 

For more information on how to scribe virtual encounters, read the knowledge base article here.

Yes, Nexus AI has been developed to generate precise and accurate documentation, even with complex cases. 

Nexus AI is designed to facilitate interaction with patients. Whether you are a family physician, specialist, or allied health professional, you can use Nexus AI to integrate with your EMR to optimize your practice.

Yes, you will need to set up a separate account. We are working with several EHR providers in Canadian primary care to make the authentication process easier through a Single Sign-On (SSO) mechanism.

No. As long as the summary or transcript produced by Nexus AI, or another contemporaneous note is saved within the electronic medical record to capture the patient encounter, the copy saved in Nexus AI database does not form part of the patient record. No identifying patient information is saved alongside the transcripts so they cannot be associated or linked with any specific patient.

There are several ways to have Nexus AI summarize a patient encounter—even if your internet connection is unreliable. Read our knowledge base article here for more information.